The following systems are administered or monitored by the University IT Department.
|BlueQuill||Undergrad Course System||Operational|
|Canvas||Doctoral Course System||Operational|
|Gateway||University Mobile Application||Operational|
|Office365||Email, Teams, SharePoint, and More||Operational|
|Zoom||Online Meeting Platform||Operational|
|Student Information System||Self Service and Colleague||Operational|
|E-Textbooks||VitalSource, McGraw-Hill, Pearson, and more||Operational|
|Customer Relationship Manager||Mass communication platform||Operational|
|Document Management System||OnBase||Operational|
|Request Tracking System||Used for IT Requests||Operational|
|Business Reporting Service||Internal Reporting Tool||Operational|
|Network Resources||On-Campus WiFi and VPN||Operational|
List of Issues
|E-Textbooks||Vital Source (large e-textbook vendor) is down. Many courses affected.||
Discovered 6/29/20 at 11:57 AM EST. System administrators are aware.
RESOLVED: 6/29/20 at 3:28 PM EST.
|E-Textbooks||Some library textbooks are not available right now. Our admins are looking into this with the vendor.||
Discovered 6/26/20 at 4:31 PM EST. System administrators are aware.
RESOLVED: 6/27/20 at 3:00 PM EST.
|Canvas||Log in pass through page is not working.||
Discovered 6/27/20 at 9:01 AM EST. System administrators are aware.
RESOLVED: 6/27/20 at 11:39 AM EST
|myFranklin / BlueQuill||Some students are experiencing a 404 error when attempting to log in to myFranklin||
Discovered 6/23/20 at 11:02 AM EST. System administrators are aware.
RESOLVED: 6/23/20 at 12:30 PM EST.
|E-Textbooks||Some e-textbooks are not loading and users are being told they have opted out when that is not the case.||
Discovered 6/16/20 at 8:06 AM EST. System administrators are aware.
RESOLVED: 6/16/20 at 1:51 PM EST.
|myFranklin / Application / Gateway / Password Management||These services are currently experiencing an infrastructure issue.||
Discovered 5/31/20 4:45 PM EST. System administrators are aware
RESOLVED: 5/31/20 at 5:00 PM EST.