Audience: Urbana University students
Disclaimer: The results and functionality of the following article only apply to audience listed above.
We are continually working to improve the network infrastructure at Urbana. However, from time to time you may experience issues like the ones below:
- No internet
- Slow internet
- Pages not loading
- Unable to stream
- Unable to connect to online gaming services
In these cases, we have set up a special form that you can fill out which will send your issue directly to our help desk for investigation.
You will need to log in with your Urbana username and password in order to access the form. Please be as detailed as possible when describing your issue, and fill out as much of the requested information as possible. We will investigate your issue as quickly as possible.