Requests for Technical Event Support

Audience: Franklin or Urbana University Faculty and Staff wanting to request technical support for an event. 
Disclaimer: The results and functionality of the following article only apply to audience listed above. Account creation and activation is not guaranteed and must be approved.

Audio Setup Support

The IT department is often able to provide assistance with a technical run-through prior to an event, as long as the run through comes during regular business hours. 

Please contact the Help Desk if you wish to schedule a technical run-through. Please allow 48 hours prior to the technical run-through so we can schedule an available technician. 

If your meeting is located in room without a microphone or conference phone, such items can be reserved through Faculty Services: facserv@franklin.edu

Event Video Recording

If you need your event to be professionally recorded, please contact the Help Desk. We can then forward your request to our Videography department. 

Virtual Meeting Options

Student Meeting rooms for BlueQuill classes at Franklin University user Adobe Connect. 

However, Faculty and Staff meeting rooms should be conducted using Microsoft Teams or Skype for Business. Training is shown below. 

Teams Training

Skype for Business Training

Using Skype for Business for Conference Calling

Rooms with Audio Setup for Meetings

If you have a question about which rooms have technology setups for your meeting, please contact the Help Desk. 

If your meeting is located in room without a microphone or conference phone, such items can be reserved through Faculty Services: facserv@franklin.edu

Wish to log a request with the Help Desk? Use your Franklin or Urbana University username and password to login: Log A Request