Audience: Franklin University Faculty and Staff with voicemail inboxes.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
There are a number of different voicemail inbox options.
- Single Inbox Integration
- This solution enables interaction between the voicemail and email systems. You will still be able to access your voicemails via your desk phone however they will also show up in your email inbox.
- You are managing your voicemails with your email client in real-time. If you mark an email containing a voicemail as read then the indicator lamp on your phone will turn off and the message will no longer be marked as new in the system if you were to dial in or use visual voicemail.
- In this solution, the email and voicemail systems talk to each other and communicate message statuses. (Read, Unread, Deleted, etc.)
- Works with both PC and web Outlook clients and should work with any Outlook compatible phone client.
Other Possible Configurations
- Move voicemails to email (Relay)
- This option moves ALL voicemails to your email inbox as an email with an attached WAV file. Your phone will never indicate whether you’ve gotten a voicemail and although you can still dial into your voicemail it will appear as though you have no messages since they have been moved to email.
- The voicemail system is forwarding your voicemail as a WAV file in an email then deleting the voicemail from itself.
- Copy voicemails to email (Relay and Accept)
- This option makes a copy of your voicemail and sends it to your email inbox. There is no interaction between the phone and your email inbox.
- Even if you mark a voicemail that was forwarded to your email as read and you’ve even listened to the WAV file from your PC, the lamp on your phone will still indicate you have a voicemail.
- If you dial in it will still say you have new messages despite having listened to the WAV file and marking the email as read.
- To clear the indicator lamp and have the system recognize the messages as read, you will have to dial in to your voicemail and manage them as you usually would.
- Web Inbox (pending user authentication decisions)
- Only accessible on the Franklin networks or the VPN.
- Log into https://voicemail.franklin.edu and manage your voicemails with a web interface.
- You are interacting directly with the voicemail system so messages marked as listened to will turn off the phone lamp and will not be listed as new messages if you were to dial into your voicemail.
- Visual Voicemail
- This is still accessing your voicemail via your desk phone but you no longer have to dial in. You will be presented with a text based menu that you can operate with your desk phone to manage your voicemails.
- Not functional on phone models.
- Traditional phone only voicemail
- Press the messages button on your phone (or dial 6270), enter your PIN, and manage your voicemails as you usually would.