Audience: Franklin University Instructors and Students using Windows 10 and attending Meet/Adobe Connect sessions.
Disclaimer: The results and functionality of the following article only apply to audience listed above.
To test connection speed, please use the following link using Google Chrome. You may receive a message about the Connect Add-in not being installed, even if the Add-in is installed: https://mylive.franklin.edu/common/help/en/support/meeting_test.htm
I have the Add-in installed, but it is not recognized
Sometimes you may be prompted to install the Adobe Connect Add-in when entering a Meet session, even though you have installed it previously.
To bypass this problem:
The session keeps prompting me to install Flash Player when I already have that installed
Sometime attendees of a Meet session are prompted to install Flash Player to run the Adobe Connect session, even after that product is already installed.
To verify Flash Player version: https://helpx.adobe.com/flash-player.html
If you already have Flash Player installed, and keep getting that message, use the same steps listed in Section 1 above: Click Here
The Add-in will not install because it is not from the app store in Windows 10
Some session attendees may have issues when trying to install the Adobe Connect Add-in on Windows 10 devices. You can get around that issue using the following steps.
- Search for and open the Settings app.
- Open the Apps & Features area of the Settings app.
- Locate the Installing Apps section.
- Temporarily change the drop down menu to: Prefer Apps from the Store, but Allow Apps from anywhere.
- Try to install the Add-in again.
- You may wish to use the steps above to change install preference back to only allow apps from the Windows App Store.