Audience: Franklin University Students or Guests attending Meet/Adobe Connect sessions from their computer.
Disclaimer: The results and functionality of the following article only apply to audience listed above.
- Locating the Meet Session through BlueQuill
- Opening the Session with the Adobe Connect Add-in
- Setting up Audio
- Troubleshooting Audio
- Connection Speed
- Using the Session with Others
- Locating the Recording
- Further Troubleshooting
Locating the Meet Session through BlueQuill
The class Meet Sessions link can be located in the Apps page of your course.
Open the Meet app to find the link to launch the session.
Some courses also have weekly Meet objects. The link in those objects will also launch the same session as the link on the Meet app page.
It is possible to be sent a direct link to a session in certain cases. If you are sent a direct link to a room, make sure to enter as a guest, as your student credentials will not allow for login.
Opening the Session with the Adobe Connect Add-in
The first time you open a Meet session, you may be prompted to launch the session using the Adobe Connect Add-in.
If you are not prompted, the session may open within Chrome. While some sessions operate as expected in Chrome, it is possible to experience issues with audio, or screen sharing (when applicable). Therefore, if you experience these issues when running the session through Chrome, the suggested method is to using the Adobe Connect Add-in, which can also be downloaded here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html
The Adobe Connect Add-in uses Flash Player technology. Installing Flash Player may be needed for the Add-in to operate correctly. Verify your Flash Player version here: https://helpx.adobe.com/flash-player.html
Setting Up Audio
Adobe Connect sessions use your microphone and speakers from your computer. The recommended configuration is to use a USB headset for Meet sessions.
When entering the session, or when accessing a microphone in the session, you may see a popup to allow Flash Player to activate your microphone and camera. Please "Allow" if prompted.
Next, you should always check the Audio Setup Wizard prior to each meeting. The wizard is an audio guide and simple test that will help you select your speakers and microphone, along with testing audio input and output.
Audio issues happen for a few reasons. Troubleshooting is broken out below based on the each common audio issue.
My Microphone Is Not Listed
Please see the Setting Up Audio section above to guarantee that you have allowed Flash Player to access your microphone, and selected the correct microphone during the Audio Setup Wizard process.
If you are still having issues, access the sound menu on your Windows computer. To access that menu, right-click on the speaker icon in the system tray to see the playback devices and recording devices.
In the Playback devices menu, select the speakers that you wish to use (such as your headset speakers), and make those speakers the default output if not already so. Next, test audio output by playing a song or video on your computer to see if the speaker bars in the sound menu are active. Next, change the microphone to the default output device in the Recording devices menu. If the speakers or microphone you wish to use are not listed, right-click to make sure you are also viewing disabled devices. A disabled device cannot be selected in the Audio Setup Wizard, and enabling that device may resolve the issue.
After the correct speaker and microphone are enabled and selected as default, please run the Audio Setup Wizard in Adobe Connect again.
If you are still having issues, please contact the Help Desk.
Audio Cutting In and Out
Audio cutting in and out can be caused by two issues.
1. If your audio device is connected to a bad port/input or doesn't have a secure connection, audio may cut in and out. Please secure the device and try a different port/input location if possible. You may also have a failing speaker wire in your headset. Try connecting with a different headset to see if that isolates the issue.
2. Adobe Connect takes a fair amount of bandwidth. If your connection speed is low, you may experience audio issues. We suggest running a test of your connection speed: https://mylive.franklin.edu/common/help/en/support/meeting_test.htm
If you are still having issues with audio cutting in and out, please contact the Help Desk.
Echoing audio can be caused by two issues.
1. It is possible to log into a session more than once. Please see the Attendees list in the session to see if you are logged in more than once. Closing one of your open Adobe Connect sessions will remove a second login, and should resolve echoing issues.
2. If you are using the external (non-earphone) speakers on your computer, and also using a microphone that can pickup the audio from your speakers, this can create a feedback loop. We suggest using a headset, or at least headphones at a minimum, to avoid feedback looping.
If you are still having issues with echoing audio, please contact the Help Desk.
Adobe Connect takes a fair amount of bandwidth. If your connection speed is low, you may experience audio issues, presentation issues (such as screen freezing), or a delay when chatting. We suggest running a test of your connection speed: https://mylive.franklin.edu/common/help/en/support/meeting_test.htm
We suggest verifying connection speed prior to your session, and even during a session when performance issues arise.
Adobe Connect also gives an indication within the session if you connection speed is adequate. If adequate, you the icon will be green.
Using the Session with Others
Each Adobe Connect room is live from your course start date until end date. By default, each room is setup so that students can only use the room during the sessions where an instructor is present
However, it is possible an instructor to change this setting so that students can use the audio and screen sharing capabilities of the room any time. This change is at the discretion of the instructor, and can only be changed by them.
To request such access, please ask your instructor to view Topic 5 of the following article: Click Here
Note: Student will not be able to record any sessions, even if the instructor changes the room settings. Only instructors can record sessions.
Locating the Recording
Recording can be located in the Meet app page, which is part of the Apps menu. More information about recordings can be found here: Click Here
If you are having issues that are not covered in this document, further troubleshooting can be found by clicking here.