Audience: Franklin University Instructors Leading Meet/Adobe Connect sessions from their computer.
Disclaimer: The results and functionality of the following article only apply to audience listed above.
- Locating the Meet Session through BlueQuill
- Opening the Session with the Adobe Connect Add-in
- Setting up Audio
- Microphone Rights for Participants and Single-Speaker Mode
- Allowing Students to use the Session Without Your Presence
- Troubleshooting Audio
- Checking Connection Speed
- Sharing Your Screen or Other Application
- Layouts and Pods
- Clearing Session Chat Transcript
- Sending Links to Sessions and Inviting Outsiders to Join
- Combining Sessions
- Managing Disruptive Behavior within the Session
- Managing Recordings
- Further Troubleshooting
Locating the Meet Session through BlueQuill
The class Meet Sessions link can be located in the Apps page of your course.
Open the Meet app to find the link to launch the session.
Some courses also have weekly Meet objects. The link in those objects will also launch the same session as the link on the Meet app page.
It is possible to be sent a link for a Meet session. As an instructor, if you are sent a link to a room, please login with your BlueQuill credentials to gain Host permissions, which are necessary as the instructor in the room.
Opening the Session with the Adobe Connect Add-in
The first time you open a Meet session, you may be prompted to launch the session using the Adobe Connect Add-in.
If you are not prompted, the session may open within Chrome. While some sessions operate as expected in Chrome, it is possible to experience issues with audio, or screen sharing (when applicable). Therefore, if you experience these issues when running the session through Chrome, the suggested method is to using the Adobe Connect Add-in, which can also be downloaded here: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html
The Adobe Connect Add-in uses Flash Player technology. Installing Flash Player may be needed for the Add-in to operate correctly. Verify your Flash Player version here: https://helpx.adobe.com/flash-player.html
Setting up Audio
Adobe Connect sessions use your microphone and speakers from your computer. The recommended configuration is to use a USB headset for Meet sessions.
When entering the session, or when accessing a microphone in the session, you may see a popup to allow Flash Player to activate your microphone and camera. Please "Allow" if prompted.
Next, you should always check the Audio Setup Wizard prior to each meeting. The wizard is an audio guide and simple test that will help you select your speakers and microphone, along with testing audio input and output.
Microphone Rights for Participants and Single-Speaker Mode
By default, only you the instructor should be a host in your room. Students will enter as Participants. Participants do not have access to use the microphone by default. However, if you want students to be able to use the microphone, you can grant that access. Use the Audio menu to select "Microphone Rights for Participants".
If you choose this mode, any person attending the session will be able to use their microphone simultaneously with all other attendees. If you prefer, in the Audio menu, you can also set the session to "Enable Single Speaker Mode". With this mode, only one person at a time can use the room microphone. The person who is using the microphone will have to turn off their microphone access for others to access it.
Allowing Students to use the Session Without Your Presence
At any time during a session, a Host can drag other Participants up to the Presenters area of the Attendees pod, and back down. Changes in permissions within a session often take place to facilitate presentations.
It is possible for students to be able to use the room without you present including using audio and screen sharing. As an instructor, this setting is under your control, and can be changed at your discretion.
If you wish setup the room for student use when you are not present, use the Meeting Tab > Manage Access & Entry > Auto-Promote Participants to Presenters.
Students will then be able to share their screen, chat, and use audio when you are not in the session with them.
Please note that student will not be able use the room for recordings. Only, you the instructor, can start and manage recordings.
Audio issues happen for a few reasons. Troubleshooting is broken out below based on the each common audio issue.
My Microphone Is Not Listed
Please see the Setting Up Audio section above to guarantee that you have allowed Flash Player to access your microphone, and selected the correct microphone during the Audio Setup Wizard process.
If you are still having issues, access the sound menu on your Windows computer. To access that menu, right-click on the speaker icon in the system tray to see the playback devices and recording devices.
In the Playback devices menu, select the speakers that you wish to use (such as your headset speakers), and make those speakers the default output if not already so. Next, test audio output by playing a song or video on your computer to see if the speaker bars in the sound menu are active. Next, change the microphone to the default output device in the Recording devices menu. If the speakers or microphone you wish to use are not listed, right-click to make sure you are also viewing disabled devices. A disabled device cannot be selected in the Audio Setup Wizard, and enabling that device may resolve the issue.
After the correct speaker and microphone are enabled and selected as default, please run the Audio Setup Wizard in Adobe Connect again.
If you are still having issues, please contact the Help Desk.
Audio Cutting In and Out
Audio cutting in and out can be caused by two issues.
1. If your audio device is connected to a bad port/input or doesn't have a secure connection, audio may cut in and out. Please secure the device and try a different port/input location if possible. You may also have a failing speaker wire in your headset. Try connecting with a different headset to see if that isolates the issue.
2. Adobe Connect takes a fair amount of bandwidth. If your connection speed is low, you may experience audio issues. We suggest running a test of your connection speed: https://mylive.franklin.edu/common/help/en/support/meeting_test.htm
If you are still having issues with audio cutting in and out, please contact the Help Desk.
Echoing audio can be caused by two issues.
1. It is possible to log into a session more than once. Please see the Attendees list in the session to see if you are logged in more than once. Closing one of your open Adobe Connect sessions will remove a second login, and should resolve echoing issues.
2. If you are using the external (non-earphone) speakers on your computer, and also using a microphone that can pickup the audio from your speakers, this can create a feedback loop. We suggest using a headset, or at least headphones at a minimum, to avoid feedback looping.
If you are still having issues with echoing audio, please contact the Help Desk.
Checking Connection Speed
Adobe Connect takes a fair amount of bandwidth. If your connection speed is low, you may experience audio issues, presentation issues (such as screen freezing), or a delay when chatting. We suggest running a test of your connection speed: https://mylive.franklin.edu/common/help/en/support/meeting_test.htm
We suggest verifying connection speed prior to your session, and even during a session when performance issues arise.
Adobe Connect also gives an indication within the session if you connection speed is adequate. If adequate, you the icon will be green.
Sharing Your Screen or Other Application
Hosts and Presenters have the option to share their screen or upload a presentation for others to see.
The "Share My Screen" button will allow you to share your entire desktop. You can also use the drop down button to upload a presentation (PowerPoint or PDF format). Please note that if you upload a PowerPoint presentation, all animations and audio will be removed.
If you share your screen, the session layout will be hidden so that you can see your desktop. Then, if a chat pops up, you will be notified. You can stop screen sharing at anytime.
Layouts and Pods
There are 3 default layouts to each room that can be selected depending on you wish to arrange the layout. These default layouts can be changed using the right hand icons.
If you ever run into a session where the layout is not correct, you can reset the layouts using the following steps:
1. Go to the Layout Tab
2. Select Reset Layouts
3. Press Reset
4. Press Yes
You can also use the Pods menu to add other pods an alter your layout as needed.
Clearing Session Chat Transcript
The chat transcript is persistent, meaning it will remain visible from one session to another. If you wish to clear out this chat history, you can do so using the Chat Pod Options menu.
Sending Links to Sessions and Inviting Outsiders to Join
If you need someone to join the session and they need a link to join, you can gain the room link to email to them using the Meeting Tab > Manage Access & Entry > Invite Participants.
Note: Instructors can use this process to allow students to access Adobe Connect on mobile devices for course sessions. For more information, Click Here.
If you are teaching more than one section and you want to have both sections meet on Adobe Connect together, you can invite one section of students to another section’s meet session.
Use the Sending Links to Sessions and Inviting Outsiders to Join section above to gain the URL to to the room.
Managing Disruptive Behavior within the Session
Instructions are covered in the following video: https://www.youtube.com/watch?v=8JSOCUyxaQ8&feature=youtu.be
For more information regrading managing recordings, please see the related article: Click Here
If you are having issues that are not covered in this document, further troubleshooting can be found by clicking here.
Wish to log a request with the Help Desk? Use your Franklin or Urbana University username and password to login: Log A Request