Audience: Franklin University Office365 users trying to recover deleted email items.
Disclaimer: The results and functionality of the following article only apply to the audience listed above.
Students: Items in your Office365 email account will never be automatically deleted and will remain accessible at all times, including messages and files that are moved to your Junk and Deleted Items folder. However, items that are permanently removed ("emptied") from your Deleted Items folder can only be recovered with 14 days of deletion.
Faculty and Staff: Items may be deleted based on an Employee Email Retention Policy. Ask your manager for further details.
When a message has been emptied from your Deleted Items folder, you may still retrieve it using the following steps.
- If you are using the Office365 email, you may recover deleted items by right-clicking on the Deleted Items folder and selecting Recover Deleted Items. This process also works the same way in the Microsoft Outlook client.
- Select the item(s) you wish to recover and click OK.
- The selected item(s) will be restored to the Deleted Items folder.
Again, this process must be performed within 14 days of the message's deletion or it will be lost forever.