Audience: Franklin University users trying to log into the library website to search articles and databases.
Disclaimer: The results and functionality of the following article only apply to audience listed above.
If you are unable to log into the Franklin University library website, the issue can be caused by one (or both) of the following issues:
1. This issue can occur when using Internet Explorer to view the Library website. We recommend using Google Chrome (www.google.com/chrome). Both of these web browsers are free and do not replace Internet Explorer, and they are more compatible with Franklin University's online systems.
2. This issue can occur when your Library login information and your Franklin University credentials have fallen out of sync. This information can be re-synced by changing your Franklin password in as password.franklin.edu. However, if your are still unable to login with your new password, you will need to contact the Library at 614-947-6500 so that the Library may correct any issues with your Library account.
Wish to log a request with the Help Desk? Use your Franklin or Urbana University username and password to login: Log A Request
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