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E-Textbooks With Courseware and VitalSource

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4 comments

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    Christine Rinella

    How do you get the bookshelf to auto-update when you enroll in another class to reflect the new books? My old textbook is on my "bookshelf" but my new class does not show. 

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    Taylor Barnett

    Hello Christina,

    Your textbook for your new course will show up after your course has become active. Students can go into an upcoming course 10 days before the start date, so this is about when your new textbook should show up. Hope this helps!


    Taylor

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    Dena Coy

    I had access to my textbook until today. I'm now receiving this error message. What can I do?

    An Error Has Occurred

    We are sorry, we cannot connect to the service you requested. 
    Partner web service is not available. Please contact Support and provide this error message. 

    Customer Support Code: lms1

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    Taylor Barnett

    Hello Dena,

    Losing access to an e-textbook could happen for a few different reasons. There could be an issue with the book’s website, BlueQuill, or your account. My first suggestion is to clear your cache and cookies in your browser, then reopen your book through BlueQuill. If this does not work, make sure you are still registered for the course, your book license isn’t expired, and if that all looks good then you can submit a ticket with our help desk (helpdesk@franklin.edu).

    Thank you

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